We know that customers want flexibility in their maintenance and service contracts, so we offer a variety of service levels and pricing structures. Technet Informatic's customers may choose from two unique maintenance service plans:
1. The Basic 24x7 Plan delivers technical assistance break/fix telephone service for products purchased from Technet Informatics. The Basic 24x7 Plan includes
1. The Basic 24x7 Plan delivers technical assistance break/fix telephone service for products purchased from Technet Informatics. The Basic 24x7 Plan includes
- 24x7x365 telephone support.
- Bug fixes/patches/maintenance releases for Windows/Linux Operating systems
2. The Basic 9-5 Plan delivers full, responsive maintenance and support services during normal, local business hours (9:00 AM to 5:00 PM, Monday through Friday). Incase assistance is required, beyond agreed service hours, a regulated fee will apply.
The Basic 9-5 Plan includes:
The Basic 9-5 Plan includes:
- 0900-17:00 x 5d - technical assistance phone support
- Bug fixes/patches/maintenance releases for Windows/Linux Operating systems
Technology gives us power, but it does not and cannot tell us how to use that power.
Thanks to technology, we can instantly communicate across the world, but it still doesn't help us know what to say.
Jonathan Sacks
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